This page will be updated as speakers are confirmed.

Delivering apologies to members of the stolen generation
Kate Alexander
Senior Practitioner
NSW Department of Communities and Justice 

Kate Alexander is the Senior Practitioner, Office of the Senior Practitioner (OSP) for the NSW Department of Communities and Justice. The role of the OSP is to inspire, influence and review child protection practice. Kate is responsible for the OSP’s work in the review of child deaths, leading evidence based child protection approaches, and facilitating learning through conferences, publications and coaching strategies. 
Kate has a Masters of Social Work (Family Therapy) and has worked in the field of child protection for more than 25 years. She is currently undertaking a PhD at the University of Melbourne, focused on decision making in child protection. In June 2018, Kate was awarded a NSW Public Service Medal for outstanding contribution to family and community services. 

Learning from the west: A customer first focus through collaboration
Jodi Cant
Director General
Department of Finance 

Jodi Cant was appointed Director General of Department of Finance in August 2018. Previously, Jodi was Chief Executive of Landgate, Western Australia’s Land Information Authority. Under Jodi’s leadership, this business was named Australia’s Most Innovative Government Agency and 19th Most Innovative Business by the Australian Financial Review.

Jodi is a transformative leader who embraces disruption with a positive and creative outlook. She is an innovator, collaborator and connector with excellent communication skills. Her experience ranges across the government, start-up, private and not-for profit sectors – bringing each of those perspectives to any challenge she faces. Jodi is a member of the IPAA WA Council and has previously sat on the Boards of PSMA Australia, PEXA Ltd and earthmineAustralia.

Serving the public interest more reliably in the next decade
John Daley 
Chief Executive 
Grattan Institute

John Daley has been the Chief Executive of the Grattan Institute since it was founded over eleven years ago. He has published extensively on economic reform priorities, budget policy, tax reform, retirement incomes, housing affordability, and generational inequality. This work is underpinned by themes of prioritising government initiatives, and the limits to government effectiveness.

John graduated from the University of Oxford in 1999 with a DPhil in public law after completing an LLB (Hons) and a BSc from the University of Melbourne in 1990. He has worked at the University of Oxford, the Victorian Department of Premier and Cabinet, McKinsey and Co, and ANZ Bank, in fields including law, public policy, strategy, and finance.

Transitioning to service excellence
Martin Hoffman FIPAA
Chief Executive Officer 
National Disability Insurance Agency

Martin Hoffman was appointed CEO of the National Disability Insurance Agency in November 2019. Previous roles include Secretary of the NSW Department of Finance, Services and Innovation and Deputy Secretary at the Commonwealth Department of Industry & Science. Before joining the public sector, Martin had a lengthy private sector career primarily in digital media and technology.

Martin holds an MBA (Hons) from the Institute for Management Development (IMD) in Lausanne, Switzerland, Master of Applied Finance (Macquarie), and Bachelor of Economics (Sydney). He completed the Executive Fellows program at the Australia New Zealand School of Government (ANZSOG) in 2009, and was awarded the James Wolfensohn Public Service Scholarship to study at the Harvard Kennedy School in 2013. In October 2016 he was made a National Fellow of the Institute of Public Administration Australia.

Rethinking service in the face of complexity
Misha Kaur
Assistant Commissioner 
Australian Tax Office

Misha has over 13 years’ experience achieving transformative economic and social outcomes from within government as well as a consulting advisor, drawing on her knowledge and passion in systems-thinking, design, behavioural economics, innovation and building government organisational capability. More broadly Misha is also known for supporting women’s social issues and leadership and has designed and facilitated mentoring programs for women, and supported the ACT Government in using systems-thinking and design to tackle some of the most challenging issues facing women. 

Joining the ATO in August 2019, Misha is currently leading an altitude shift to the purpose, vision and role of ATO’s design capability. She is driving a shift towards a transdisciplinary approach that integrates systems-thinking, design and behavioural insights, in order to more effectively support the ATO and government in understanding and responding to complex challenges. 

How community and inclusivity are key drivers for service in the digital age
Susannah Le Bron
Chief Executive 
The Y NSW (previously known as YMCA NSW)

Susannah Le Bron has more than 18 years of senior leadership experience including strategy development, operations and customer service delivery and innovation. Prior to joining the Y NSW, Susannah was Executive Director Customer Service with Sydney Trains, Transport for NSW. She was responsible for the leadership and accountability of 2,431 frontline customer service representatives across 178 stations and the experiences of more than one million travellers each day. 

For almost 15 years she held senior managerial roles at QANTAS including introducing innovations in customer service, relationship management and program transformation. Susannah believes the customer should always be placed at the centre and she has a strong desire to improve the physical and mental wellbeing of communities, including its most vulnerable members.

Mark McConnell
Regional Director, Housing and Homelessness
QLD Department of Housing and Public Works

Mark McConnell is the Regional Director, Housing and Homelessness, for South West Queensland for the Department of Housing and Public Works. The South West Region includes the Bayside, Gold Coast, Ipswich, Logan and Toowoomba areas. Mark holds a degree in Social Work and post graduate qualifications in public sector management. He has worked in a range of community development, service delivery and policy roles in local and state government in both Queensland and NSW. 

In recent years he has led the work to respond to the needs of people experiencing homelessness for the 2018 Gold Coast Commonwealth Games, leading the Redlands Rapid Response project to reduce homelessness in the Redlands, and has played a key role in the delivery of Queensland’s first Housing Hub in Toowoomba. 

Key attributes of the customer in the modern public sector
William Murphy
Deputy Secretary, Customer Delivery and Transformation 
NSW Department of Customer Service

William's role in the newly formed Department of Customer Service is to create a powerful, evidence-driven platform to drive transformation in the design, funding and delivery of government services. He brings together the Customer Service Commission, the Behavioural Insights Unit, the Data Analytics Centre, and other assets such as digital transformation and brand and advertising to improve customer service and engagement across government.

Before joining the Department of Customer Service, William was Executive Director of the Premier's Implementation Unit at the Department of Premier and Cabinet. In that role, his focus was to improve outcomes for customers through the delivery of the 12 Premier's Priorities, including improving customer satisfaction with key government services, reducing domestic violence re-offending, improving service levels in hospitals, improving education outcomes, reducing litter and delivering better outcomes for children at risk of significant harm.

Heather Taylor
Chief Financial Officer and Treasurer
City of Toronto

Heather Taylor is the City of Toronto's Chief Financial Officer and Treasurer. In this role she provides oversight of financial strategy development, focusing on long-term financial sustainability through growth management, asset management and innovation. Overseeing an annual operating budget of over $13.5 billion and a 10-year capital budget and plan of $43.4 billion, Heather is critical in leading the strategy to be a sustainable and fiscally responsible public service through greater trust and confidence in Canada's largest city, the fourth largest in North America. 

Heather was awarded the prestigious Fellow (FCPA and FCA) designation to recognize her significant contributions to the accounting profession as a national board member and significant community work, in addition to being an award-winning lecturer at the University of Toronto for the new CPA financial curriculum. During her time as a member of the Ontario Public Service she was the recipient of their most prestigious Amethyst Award for her Leadership in creating Women in Government.

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